Cheyenne: 307-514-9999

Riverton: 307-857-7074

Lander: 307-332-2230

Patient Information

Welcome to Teton Therapy! We look forward to helping you. Here, you can find Frequently Asked Questions, as well as patient responsibilities to help you make the most of your therapy treatments.

Covering The Costs

Therapy is an investment towards your well-being, but it can also be a stress on your finances. Our financial case managers strive to make this process as easy on you as possible.

Insurance Accepted

We accept most insurance companies; however, we may not be in-network with them. Your therapy visits will be billed promptly, with most being billed within 24 hours of your visit. Because of the prompt billing, our charges are often posted with your insurance before other providers. For those who do not have insurance, we offer a self-pay program to reduce the stress on your finances.

For a full list of insurance companies and plans we work with, click here.

Insurance Verification and Notification of Coverage

Our office staff will call and verify all insurance coverage that you may have. You are welcome to contact your insurance companies to confirm our findings. Our financial advisers will contact you to give you an estimate on what each visit will cost. The amount provided for you is just an estimate and your bill may differ based on what is paid by your insurance. This allows you to make an informed choice on participating in therapy and budget accordingly.

Payment Expectations

Payment of your estimated portion is expected at the time of service unless other arrangements have been made. We can set up a payment plan if necessary. Please speak with one of our financial case managers to discuss options. The $20 cancellation and the no-show fee is your responsibility to cover and should be paid at the following date of service. No insurance company, including Workers Compensation and Medicaid, will cover cancellation and no-show fees.


Once a date of service has been processed by your insurance companies, an invoice will be generated for your portion of the charges. Invoices are sent monthly and they are due upon receipt. Please review the invoice against the Explanation of Benefits sent to you by your insurance company to ensure accuracy. (If you have multiple insurance companies, the time your insurance companies take to process may be quite lengthy, so your first invoice may be delayed.)

Open Communication

If at any time, you have questions or concerns, please contact us at 307-857-7074. We cannot help you if we are unaware of your issues. We will gladly discuss your account with you and through open communication, we can find a solution.

Patient Responsibilities

At Teton Therapy our main purpose and goal are to maximize your results in a minimal amount of time. WE WANT TO GET YOU BETTER FAST! However, without your help and total commitment those efforts will fall short. By following these simple guidelines and patient responsibilities, you can be sure that you will have the most positive and successful experience possible at Teton Therapy.

Attend All Scheduled Appointments

We want to see you succeed. Failure to attend appointments will affect your recovery process and results. Quite simply, if you do not attend your appointments, our therapists will not be able to help you. It should also be noted that Teton Therapy enforces a $20 cancellation fee for no-shows or cancellations less than 24 hours in advance.

Arrive On Time For All Appointments

Teton Therapy’s physical and occupational therapists have busy schedules. Please arrive on time to your appointment to get the best care and attention possible. If you are going to be late, please call ahead and confirm the therapist’s availability or reschedule as necessary.

Wear Comfortable Clothing

Rolling up the legs of your jeans is tough to do, and it makes the examination of a painful knee difficult. Long-sleeved shirts get in the way of a shoulder examination. Skirts make exercising almost impossible. Before coming to therapy, please plan ahead and choose comfortable and accessible clothing to wear. If you are unsure, call ahead and ask what clothing would be best suited for your specific condition. All Teton Therapy clinics have changing rooms that you are welcome to use. Also, please wear or bring comfortable shoes. Exercises for hips, knees and shoulders often require that you hold weights. Wearing sandals (or no shoes at all) could put your feet at risk for injury.

Ask Questions About Your Condition & Treatment

As a patient, you should be involved with your treatment. Our therapists are here to guide you through your treatment and we encourage open dialogue with them about what to expect. Think of the relationship with your therapists as a therapeutic alliance; both parties should be working together to help you improve and feel better.

Perform Your Home Exercise Program As Directed

During your course of therapy, you may be required to perform an exercise program at home. It is essential that you do your best to perform the exercises as prescribed by our therapists. If, for some reason, you cannot do the exercises, please tell the therapist. Taking responsibility for your condition and engaging in a self-care exercise program can help you return to optimal function quickly.

Work Hard

Recovering from illness, injury, or surgery is hard work. Please be ready to put forth your best effort while in therapy. This hard work will allow you to regain maximal independence and function throughout your everyday life. You CAN do this!

Referring To Teton

When there is pain, it often leads to questions as to the true origins of the pain. Is it a disc, muscle strain, irritated nerve, or something else? Putting all symptoms together is important to determine whether the pain is musculoskeletal or from some other source so that the right path to full recovery is found.

Pain is the body’s way of signaling there is a problem. Resolution of this pain or limitation while doing activities such as walking, bending, or reaching is the goal of both patients and doctors. Treatment should be a multi-pronged approach utilizing medication to help deal with the pain and decrease inflammation and physical therapy to treat the main cause of the problem.

Physical therapy in conjunction with medication will usually resolve most musculoskeletal pain. The sooner therapy is started at Teton Therapy, the quicker the recovery and the less long-term damage occurs to the affected body part. Often surgery can be avoided through the use of Physical Therapy. If surgery is a must, a course of Physical Therapy after the surgery can aid in getting back to normal function quicker.

Referring to Teton Therapy is a simple as faxing a prescription with the patient contact information to the desired clinic. Once we have the prescription, we will handle the rest with the patient.

Riverton fax: 307-856-6459

Lander fax: 307-332-0463

Cheyenne fax: 307-514-6006

We also offer Free Consultations for patients who are unsure if therapy is the right option for them. After a brief meeting with one of our knowledgeable therapists, we will send off a request for a prescription to your doctor and set you up for a full evaluation.

Frequently Asked Questions

What is physical therapy?

Physical therapy is a medical, hands-on approach to relieving pain and restoring function. Physical therapists are medical experts in musculoskeletal and neurological conditions and work closely with physicians. Our physical therapists evaluate your movement patterns, identify the cause of your pain, and work to eliminate it.

While every patient’s condition and pain is unique, your physical therapist will use a variety of gentle hands-on techniques, exercises, and equipment to relieve pain quickly and restore your function to optimum levels. The overall goal is to restore pain-free mobility and function and to prevent the injury or pain from reoccurring.

Can I go to any physical therapy I choose?

As a patient, you have the right to receive physical therapy at any place you choose. Please note that even if we are not on your plan, you should choose us to help you, due to our unique knowledge and excellent results.

What should I bring to my first appointment?

Please have your prescription and insurance card available when you call. This will allow us to verify your insurance benefits and provide you with an estimate of coverage.

To bring on your first visit:
  • A prescription (if needed) for physical therapy from your referring physician, RN, NP, or PA.

  • Insurance information (we will make a copy of your card).

  • A photo ID

  • Print out the patient forms, fill them out, and bring them with you.

  • In case of an automobile accident or worker’s compensation claim, also bring any case manager or insurance adjuster contact names, phone numbers, and claim number.

  • Please arrive 15 minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation.

  • Please wear comfortable clothing that allows easy access to your problem areas.

Does insurance cover my treatment?

Yes, in most cases it does. Our office will be happy to assist in contacting your insurance company and determining your coverage based on your individual policy. For more information, visit our insurance plan page, and please do not hesitate to contact our office. We do offer different payment options for your convenience.

What do I wear?

Dress comfortably in clothes that allow easy access for the therapist to examine your problem areas. For treatments, loose-fitting clothes that you can do gentle exercises in and sneakers are often a good choice to wear.

How many sessions will I have?

Each patient’s diagnosis is different, so together with your referring physician, your therapist will develop a plan of care that is right for you. Your plan of care and number of visits will be determined during your first visit and explained to you by your physical therapist.

Do you offer programs for me once I’m better?

Yes, once you have completed your therapy sessions, your therapist will review your continuing home program. We do offer a variety of programs to continue your strengthening and fitness goals, maintain your health, and prevent injury. Ask your therapist today for more details.

How do I know if physical therapy will help me?

Working with you and your doctor, we can discuss your options and help determine if physical therapy will be the right choice for you. Contact us today to discuss your current condition and even set up a free consultation if you choose.

How do I schedule an appointment?

Our scheduling is easy and we offer convenient locations and appointment times for you. We have morning and evening appointments available to meet the demands of your busy schedule. Call us today or simply fill out the scheduled appointment form on this page.

Will it hurt?

Physical therapy is not meant to hurt, but to relieve pain. However, as you restore your mobility, pain levels, at times, can fluctuate. You might experience some temporary soreness from using muscles that are weakened or recovering. This is a normal response to therapy treatment. Good communication with your therapist will help minimize any discomfort. We want you on your way to quick pain relief and back to normal activities.

What type of payment do you accept?

We accept cash, check, debit card, and credit card. We are happy to discuss payment plan options, as well.

How long will my therapy sessions last?

Typically, the first session lasts for 1 hour. Each session after that may be 30-90 minutes. The time will be based on your specific needs and your therapist will discuss this with you.

What types of education/training do your therapists have?

Physical therapists have years of University level training in anatomy, physiology, kinesiology (study of joint movement), neurology, and many of the other medical sciences. Our physical therapists have graduated from accredited physical therapy programs and are state-licensed. Depending on the university, the physical therapy program is either a master’s or doctorate level degree. Rest assured, your therapist is well trained to evaluate and treat your condition

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